487 lines
23 KiB
TypeScript
487 lines
23 KiB
TypeScript
import { Metadata } from 'next'
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import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card'
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import { Badge } from '@/components/ui/badge'
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import { Separator } from '@/components/ui/separator'
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import { Alert, AlertDescription } from '@/components/ui/alert'
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import { Button } from '@/components/ui/button'
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import { RotateCcw, Clock, CheckCircle, XCircle, AlertCircle, Mail, Phone } from 'lucide-react'
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export const metadata: Metadata = {
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title: 'Refund Policy | Padmaaja Rasooi - Returns & Refund Guidelines',
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description: 'Comprehensive refund and return policy for Padmaaja Rasooi rice products. Learn about eligibility, process, and timelines for returns.',
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keywords: 'refund policy, return policy, money back guarantee, product returns, refund process, Padmaaja Rasooi',
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openGraph: {
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title: 'Refund Policy | Padmaaja Rasooi',
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description: 'Clear guidelines for product returns and refunds to ensure customer satisfaction.',
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type: 'website',
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},
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}
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export default function RefundPolicyPage() {
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return (
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<div className="min-h-screen bg-gradient-to-br from-purple-50 via-white to-pink-50">
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<div className="container mx-auto px-4 py-12 max-w-4xl">
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{/* Header Section */}
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<div className="text-center mb-12">
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<div className="flex items-center justify-center mb-6">
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<RotateCcw className="h-12 w-12 text-purple-600 mr-4" />
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<h1 className="text-4xl font-bold text-gray-900">Refund Policy</h1>
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</div>
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<p className="text-lg text-gray-600 max-w-2xl mx-auto">
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We stand behind the quality of our premium rice products. This policy outlines
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our commitment to customer satisfaction and the process for returns and refunds.
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</p>
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<Badge variant="outline" className="mt-4">
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Last Updated: August 30, 2025
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</Badge>
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</div>
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{/* Satisfaction Guarantee */}
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<Alert className="mb-8 border-green-200 bg-green-50">
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<CheckCircle className="h-4 w-4 text-green-600" />
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<AlertDescription className="text-green-800">
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<strong>100% Satisfaction Guarantee:</strong> We are committed to your satisfaction.
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If you're not completely happy with your purchase, we'll make it right within our policy guidelines.
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</AlertDescription>
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</Alert>
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{/* Return Eligibility */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle className="flex items-center">
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<CheckCircle className="h-5 w-5 mr-2 text-purple-600" />
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Return Eligibility
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</CardTitle>
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</CardHeader>
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<CardContent className="space-y-6">
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Eligible Returns</h3>
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<div className="grid md:grid-cols-2 gap-6">
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<div className="space-y-3">
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<h4 className="font-medium text-green-800">✅ Returnable Items</h4>
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<ul className="list-disc list-inside space-y-2 text-sm text-gray-700">
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<li>Unopened rice packages in original packaging</li>
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<li>Products damaged during shipping</li>
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<li>Wrong items delivered due to our error</li>
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<li>Defective or contaminated products</li>
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<li>Products not matching the description</li>
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</ul>
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</div>
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<div className="space-y-3">
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<h4 className="font-medium text-red-800">❌ Non-Returnable Items</h4>
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<ul className="list-disc list-inside space-y-2 text-sm text-gray-700">
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<li>Opened or used rice products (food safety)</li>
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<li>Products damaged by customer mishandling</li>
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<li>Items purchased on clearance or special offer</li>
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<li>Products past 30-day return window</li>
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<li>Customized or personalized products</li>
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</ul>
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</div>
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</div>
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</div>
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<Separator />
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Return Conditions</h3>
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<div className="bg-blue-50 border border-blue-200 rounded-lg p-4">
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<ul className="space-y-2 text-sm text-blue-800">
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<li><strong>Time Limit:</strong> Returns must be initiated within 30 days of delivery</li>
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<li><strong>Original Packaging:</strong> Items must be in original, unopened packaging</li>
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<li><strong>Proof of Purchase:</strong> Valid order number or receipt required</li>
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<li><strong>Product Condition:</strong> Items must be unused and in resalable condition</li>
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<li><strong>Return Authorization:</strong> Pre-approval required before sending items back</li>
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</ul>
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</div>
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</div>
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</CardContent>
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</Card>
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{/* Return Process */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle className="flex items-center">
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<Clock className="h-5 w-5 mr-2 text-purple-600" />
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Return Process
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</CardTitle>
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</CardHeader>
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<CardContent className="space-y-6">
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<div className="grid md:grid-cols-4 gap-4">
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<div className="text-center p-4 border border-purple-200 rounded-lg bg-purple-50">
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<div className="text-2xl font-bold text-purple-600 mb-2">1</div>
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<div className="text-sm font-medium text-purple-800">Contact Us</div>
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<div className="text-xs text-purple-700 mt-1">
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Reach out within 30 days of delivery
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</div>
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</div>
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<div className="text-center p-4 border border-blue-200 rounded-lg bg-blue-50">
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<div className="text-2xl font-bold text-blue-600 mb-2">2</div>
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<div className="text-sm font-medium text-blue-800">Get Authorization</div>
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<div className="text-xs text-blue-700 mt-1">
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Receive return authorization number
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</div>
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</div>
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<div className="text-center p-4 border border-green-200 rounded-lg bg-green-50">
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<div className="text-2xl font-bold text-green-600 mb-2">3</div>
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<div className="text-sm font-medium text-green-800">Ship Items</div>
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<div className="text-xs text-green-700 mt-1">
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Package and send items back to us
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</div>
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</div>
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<div className="text-center p-4 border border-amber-200 rounded-lg bg-amber-50">
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<div className="text-2xl font-bold text-amber-600 mb-2">4</div>
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<div className="text-sm font-medium text-amber-800">Get Refund</div>
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<div className="text-xs text-amber-700 mt-1">
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Receive refund after inspection
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</div>
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</div>
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</div>
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<Separator />
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Detailed Steps</h3>
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<div className="space-y-4">
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<div className="flex items-start space-x-3">
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<div className="flex-shrink-0 w-8 h-8 bg-purple-100 rounded-full flex items-center justify-center">
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<span className="text-sm font-semibold text-purple-600">1</span>
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</div>
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<div>
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<h4 className="font-medium text-gray-900">Initiate Return Request</h4>
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<p className="text-sm text-gray-700">
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Contact our customer service team via email or phone with your order number,
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reason for return, and photos if applicable (for damaged items).
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</p>
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</div>
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</div>
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<div className="flex items-start space-x-3">
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<div className="flex-shrink-0 w-8 h-8 bg-blue-100 rounded-full flex items-center justify-center">
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<span className="text-sm font-semibold text-blue-600">2</span>
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</div>
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<div>
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<h4 className="font-medium text-gray-900">Return Authorization</h4>
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<p className="text-sm text-gray-700">
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Once approved, you'll receive a Return Authorization (RA) number and
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return shipping instructions. Do not ship without an RA number.
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</p>
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</div>
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</div>
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<div className="flex items-start space-x-3">
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<div className="flex-shrink-0 w-8 h-8 bg-green-100 rounded-full flex items-center justify-center">
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<span className="text-sm font-semibold text-green-600">3</span>
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</div>
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<div>
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<h4 className="font-medium text-gray-900">Package & Ship</h4>
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<p className="text-sm text-gray-700">
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Securely package the items in original packaging, include the RA number,
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and ship to the provided return address. Keep tracking information.
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</p>
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</div>
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</div>
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<div className="flex items-start space-x-3">
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<div className="flex-shrink-0 w-8 h-8 bg-amber-100 rounded-full flex items-center justify-center">
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<span className="text-sm font-semibold text-amber-600">4</span>
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</div>
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<div>
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<h4 className="font-medium text-gray-900">Inspection & Refund</h4>
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<p className="text-sm text-gray-700">
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We'll inspect the returned items within 3-5 business days and process
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your refund if everything meets our return conditions.
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</p>
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</div>
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</div>
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</div>
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</div>
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</CardContent>
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</Card>
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{/* Refund Methods & Timelines */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle>Refund Methods & Timelines</CardTitle>
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</CardHeader>
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<CardContent className="space-y-6">
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Refund Options</h3>
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<div className="grid md:grid-cols-3 gap-4">
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<div className="border rounded-lg p-4 hover:shadow-md transition-shadow">
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<div className="text-center">
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<div className="w-12 h-12 bg-green-100 rounded-full flex items-center justify-center mx-auto mb-3">
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<span className="text-green-600 font-bold">₹</span>
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</div>
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<h4 className="font-semibold text-gray-900 mb-2">Original Payment Method</h4>
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<p className="text-sm text-gray-700">
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Refund to the original payment method used for purchase
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</p>
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<div className="mt-3 text-xs text-green-600 font-medium">
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5-10 business days
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</div>
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</div>
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</div>
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<div className="border rounded-lg p-4 hover:shadow-md transition-shadow">
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<div className="text-center">
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<div className="w-12 h-12 bg-blue-100 rounded-full flex items-center justify-center mx-auto mb-3">
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<span className="text-blue-600 font-bold">🏦</span>
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</div>
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<h4 className="font-semibold text-gray-900 mb-2">Bank Transfer</h4>
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<p className="text-sm text-gray-700">
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Direct transfer to your bank account (for large orders)
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</p>
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<div className="mt-3 text-xs text-blue-600 font-medium">
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3-5 business days
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</div>
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</div>
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</div>
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<div className="border rounded-lg p-4 hover:shadow-md transition-shadow">
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<div className="text-center">
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<div className="w-12 h-12 bg-purple-100 rounded-full flex items-center justify-center mx-auto mb-3">
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<span className="text-purple-600 font-bold">💳</span>
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</div>
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<h4 className="font-semibold text-gray-900 mb-2">Store Credit</h4>
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<p className="text-sm text-gray-700">
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Account credit for future purchases (optional)
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</p>
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<div className="mt-3 text-xs text-purple-600 font-medium">
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Immediate
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</div>
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</div>
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</div>
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</div>
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</div>
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<Separator />
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Processing Timeline</h3>
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<div className="bg-gray-50 border rounded-lg p-4">
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<div className="grid md:grid-cols-4 gap-4 text-center">
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<div>
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<div className="text-lg font-bold text-gray-900">1-2 Days</div>
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<div className="text-sm text-gray-600">Return Received</div>
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</div>
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<div>
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<div className="text-lg font-bold text-gray-900">3-5 Days</div>
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<div className="text-sm text-gray-600">Quality Inspection</div>
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</div>
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<div>
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<div className="text-lg font-bold text-gray-900">1 Day</div>
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<div className="text-sm text-gray-600">Refund Processing</div>
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</div>
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<div>
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<div className="text-lg font-bold text-gray-900">5-10 Days</div>
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<div className="text-sm text-gray-600">Amount Credited</div>
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</div>
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</div>
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</div>
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</div>
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</CardContent>
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</Card>
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{/* Shipping Costs */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle>Return Shipping Policy</CardTitle>
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</CardHeader>
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<CardContent className="space-y-4">
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<div className="grid md:grid-cols-2 gap-6">
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<div className="space-y-3">
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<h4 className="font-semibold text-green-800">🆓 Free Return Shipping</h4>
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<ul className="list-disc list-inside space-y-1 text-sm text-gray-700">
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<li>Defective or damaged products</li>
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<li>Wrong items sent due to our error</li>
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<li>Products not matching description</li>
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<li>Quality issues with rice</li>
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</ul>
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</div>
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<div className="space-y-3">
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<h4 className="font-semibold text-amber-800">💰 Customer Pays Shipping</h4>
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<ul className="list-disc list-inside space-y-1 text-sm text-gray-700">
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<li>Change of mind returns</li>
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<li>Ordered wrong quantity/variety</li>
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<li>No longer needed</li>
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<li>Personal preference changes</li>
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</ul>
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</div>
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</div>
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<Alert className="border-blue-200 bg-blue-50">
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<AlertCircle className="h-4 w-4 text-blue-600" />
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<AlertDescription className="text-blue-800">
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<strong>Tip:</strong> For expensive return shipping, consider our exchange option
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instead of a refund to save on shipping costs.
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</AlertDescription>
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</Alert>
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</CardContent>
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</Card>
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{/* Exchanges */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle>Exchange Policy</CardTitle>
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</CardHeader>
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<CardContent className="space-y-4">
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<p className="text-gray-700 leading-relaxed">
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We offer exchanges for different rice varieties or quantities of equal or lesser value.
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Exchanges follow the same timeline as returns but may be faster since no refund processing is required.
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</p>
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<div className="grid md:grid-cols-2 gap-4">
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<div className="bg-green-50 border border-green-200 rounded-lg p-4">
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<h4 className="font-semibold text-green-800 mb-2">Exchange Benefits</h4>
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<ul className="list-disc list-inside space-y-1 text-sm text-green-700">
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<li>Faster processing than refunds</li>
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<li>Try different rice varieties</li>
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<li>Adjust order quantities</li>
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<li>No refund processing delays</li>
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</ul>
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</div>
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<div className="bg-blue-50 border border-blue-200 rounded-lg p-4">
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<h4 className="font-semibold text-blue-800 mb-2">Exchange Process</h4>
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<ul className="list-disc list-inside space-y-1 text-sm text-blue-700">
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<li>Follow same return authorization process</li>
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<li>Specify desired exchange item</li>
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<li>Pay any price difference if applicable</li>
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<li>Receive new shipment after inspection</li>
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</ul>
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</div>
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</div>
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</CardContent>
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</Card>
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{/* Special Circumstances */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle>Special Circumstances</CardTitle>
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</CardHeader>
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<CardContent className="space-y-6">
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Business Partnership Returns</h3>
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<div className="bg-amber-50 border border-amber-200 rounded-lg p-4">
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<p className="text-amber-800 text-sm mb-3">
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<strong>Important for Business Partners:</strong> Special rules apply for business inventory returns.
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</p>
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<ul className="list-disc list-inside space-y-1 text-sm text-amber-700">
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<li>Wholesale purchases may have different return terms</li>
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<li>Commission adjustments may apply to returned inventory</li>
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<li>Bulk order returns require additional approval</li>
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<li>Seasonal promotion items may have restricted return periods</li>
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</ul>
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</div>
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</div>
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<Separator />
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<div>
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<h3 className="text-lg font-semibold text-gray-900 mb-4">Holiday Season Policy</h3>
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<div className="bg-purple-50 border border-purple-200 rounded-lg p-4">
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<p className="text-purple-800 text-sm mb-3">
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<strong>Extended Holiday Returns:</strong> Special provisions during festival seasons.
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</p>
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<ul className="list-disc list-inside space-y-1 text-sm text-purple-700">
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<li>Extended 45-day return window during Diwali season</li>
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<li>Gift purchases have extended return periods</li>
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<li>Festival bulk orders eligible for partial returns</li>
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<li>Special handling for wedding and celebration orders</li>
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</ul>
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</div>
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</div>
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</CardContent>
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</Card>
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{/* Contact for Returns */}
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<Card className="mb-8">
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<CardHeader>
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<CardTitle className="flex items-center">
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<Mail className="h-5 w-5 mr-2 text-purple-600" />
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Contact for Returns
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</CardTitle>
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</CardHeader>
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<CardContent className="space-y-4">
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<p className="text-gray-700 leading-relaxed">
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Our customer service team is here to help with all return and refund requests.
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Please have your order number ready when contacting us.
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</p>
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<div className="grid md:grid-cols-2 gap-6">
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<div className="bg-gray-50 border rounded-lg p-4 space-y-3">
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<h4 className="font-semibold text-gray-900">Customer Service</h4>
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<div className="space-y-2">
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<div className="flex items-center">
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<Mail className="h-4 w-4 text-gray-600 mr-2" />
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<span className="text-sm">returns@padmaajarasooi.com</span>
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</div>
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<div className="flex items-center">
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<Phone className="h-4 w-4 text-gray-600 mr-2" />
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<span className="text-sm">+91 [Customer Service]</span>
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</div>
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<div className="text-sm text-gray-600">
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<strong>Hours:</strong> Mon-Sat, 9:00 AM - 6:00 PM IST
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</div>
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</div>
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</div>
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<div className="bg-gray-50 border rounded-lg p-4 space-y-3">
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<h4 className="font-semibold text-gray-900">Return Address</h4>
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<div className="text-sm text-gray-700">
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<strong>Padmaaja Rasooi Returns Center</strong><br />
|
||
[Return Processing Facility Address]<br />
|
||
[City, State, PIN Code]<br />
|
||
India
|
||
</div>
|
||
<div className="text-xs text-red-600">
|
||
⚠️ Do not ship without Return Authorization number
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div className="flex flex-col sm:flex-row gap-3 mt-6">
|
||
<Button variant="default" className="flex-1">
|
||
<Mail className="h-4 w-4 mr-2" />
|
||
Start Return Request
|
||
</Button>
|
||
<Button variant="outline" className="flex-1">
|
||
<Phone className="h-4 w-4 mr-2" />
|
||
Call Customer Service
|
||
</Button>
|
||
</div>
|
||
</CardContent>
|
||
</Card>
|
||
|
||
{/* Final Notes */}
|
||
<Card>
|
||
<CardContent className="pt-6">
|
||
<div className="text-center space-y-4">
|
||
<h3 className="text-lg font-semibold text-gray-900">Important Notes</h3>
|
||
<div className="bg-yellow-50 border border-yellow-200 rounded-lg p-4">
|
||
<ul className="text-sm text-yellow-800 space-y-2">
|
||
<li>• This policy applies to purchases made directly from Padmaaja Rasooi</li>
|
||
<li>• Third-party retailer purchases may have different return policies</li>
|
||
<li>• We reserve the right to refuse returns that don't meet our conditions</li>
|
||
<li>• Fraudulent return attempts will result in account suspension</li>
|
||
<li>• This policy is subject to change with 30 days notice</li>
|
||
</ul>
|
||
</div>
|
||
|
||
<Badge variant="secondary" className="mt-4">
|
||
Policy Effective: August 30, 2025
|
||
</Badge>
|
||
</div>
|
||
</CardContent>
|
||
</Card>
|
||
</div>
|
||
</div>
|
||
)
|
||
}
|